1. Introduction

AgentXID ("we", "our", or "us") operates a web-based platform (the "Service") that connects clients and agents to facilitate assignments, and related services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you:

• Register or use our Service via web or mobile interfaces.
• Create or bid on assignments, upload media, or communicate through our chat system.
• Interact with any features of AgentXID, including Human Valuation, In-App Notifications, or Agreement/Contract modules.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1. Personal Information

• Account Data: Name, email address, phone number, profile picture, bio, location.
• User Role Attributes: Client or Agent status, preferences, expertise areas.
• Payment & Billing: Payment method details (e.g., credit card, bank account), billing address, transaction history.

2.2. Assignment & Task Data

• Assignment titles, descriptions, deadlines, images, videos, files, progress notes (memos).
• Chat content between client and agent, timestamps, attachments.

2.3. Technical & Usage Data

• IP address, browser type, device identifiers, operating system.
• Usage logs (pages visited, features accessed), crash reports, performance metrics via UserLog and error logging.
• Cookies and similar technologies to remember preferences and enable authentication.

2.4. Third-Party Data

Data from integrated services (e.g., S3-hosted media URLs, payment processors, analytics providers).

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service.
• Enable user registration, authentication, and profile management.
• Facilitate assignment creation, bidding, acceptance, and fulfillment.
• Process payments, issue invoices, and handle billing.
• Communicate via in-app notifications, email updates, or chat.
• Monitor performance, diagnose issues, and enhance security.
• Comply with legal obligations and enforce our Terms of Service.

4. Disclosure of Your Information

4.1. Service Providers & Partners

We may share your data with third parties who support our Service operations, including:

• Payment processors (for billing).
• Cloud storage providers (e.g., AWS S3 for static/media).
• Analytics and monitoring tools (e.g., Sentry, Redis).

4.2. Business & Legal Requirements

• In response to legal process or law enforcement.
• To protect rights, property, or safety of AgentXID, users, or the public.

4.3. With Your Consent

We may share or publish information when you authorize us to do so (e.g., public profile tags, testimonials).

5. Data Security

We implement administrative, technical, and physical safeguards, including:

• Encrypted connections (HTTPS/TLS).
• Secure storage on AWS with access controls.
• Regular vulnerability assessments and code reviews.
• Password hashing and multi-factor authentication options.

However, no method of storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information as long as your account is active or as needed to provide our Service. When no longer required, data is securely deleted or anonymized, except for transaction records retained for legal compliance.

7. Cookies & Tracking Technologies

We use cookies, local storage, and similar technologies for:

• Authentication and session management.
• Saving user preferences and settings.
• Analyzing site usage and improving performance.

You can control cookies through your browser settings; however, disabling cookies may limit functionality.

8. Children's Privacy

Our Service is not intended for individuals under 13. We do not knowingly collect data from children under 13. If we become aware of such data, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to—and maintained on—servers located outside your jurisdiction (e.g., AWS). By using the Service, you consent to such transfers under applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service prior to the change taking effect. The "Last Updated" date will reflect the latest revision.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

AgentXID Support Team
Email: adm.agentx.id@gmail.com