Tidio AI
Tidio is a customer communication and automation platform that merges live chat, AI chatbots, and helpdesk into one tool. It allows businesses to provide instant support, automate responses, and drive sales by engaging website visitors across multiple channels.
Basic Capabilities :
No capabilities detected
Basic Capabilities :
No capabilities detected
GOOD FOR
PERSONAL
Freelancers and small website owners needing instant customer support and automation.
BUSINESS
E-commerce stores, SMEs, and enterprises seeking scalable customer service, lead generation, and multichannel automation.
Freelancers and small website owners needing instant customer support and automation.
BUSINESS
E-commerce stores, SMEs, and enterprises seeking scalable customer service, lead generation, and multichannel automation.
FEATURES
LIVE CHAT
Engage with customers in real time through a website chat widget.
AI CHATBOTS
Automate FAQs, lead capture, and customer support with AI-driven bots.
HELPDESK SYSTEM
Convert chats into tickets and manage them in a shared inbox.
MULTICHANNEL INTEGRATION
Connect with Messenger, Instagram, WhatsApp, and email.
E-COMMERCE INTEGRATIONS
Shopify, WooCommerce, and Magento plugins for automated sales assistance.
ANALYTICS & INSIGHTS
Track conversions, response time, and chatbot performance.
Engage with customers in real time through a website chat widget.
AI CHATBOTS
Automate FAQs, lead capture, and customer support with AI-driven bots.
HELPDESK SYSTEM
Convert chats into tickets and manage them in a shared inbox.
MULTICHANNEL INTEGRATION
Connect with Messenger, Instagram, WhatsApp, and email.
E-COMMERCE INTEGRATIONS
Shopify, WooCommerce, and Magento plugins for automated sales assistance.
ANALYTICS & INSIGHTS
Track conversions, response time, and chatbot performance.
PRICING
FREE
Basic plan with live chat and limited chatbot usage.
STARTER
$29/month with unlimited conversations and up to 3 seats.
GROWTH
$59/month with advanced chatbots, analytics, and more team members.
TIDIO+
Custom pricing with advanced automation and dedicated support for enterprises.
Basic plan with live chat and limited chatbot usage.
STARTER
$29/month with unlimited conversations and up to 3 seats.
GROWTH
$59/month with advanced chatbots, analytics, and more team members.
TIDIO+
Custom pricing with advanced automation and dedicated support for enterprises.
TECHSTACK
PROGRAMMING LANGUAGES
JavaScript, TypeScript, Python, PHP
FRONTEND
React.js, Vue.js, HTML5, CSS3, Webpack
BACKEND
Node.js, Express.js, PHP (legacy services)
DATABASES
MySQL, PostgreSQL, Redis (for caching and sessions)
INFRASTRUCTURE
AWS (EC2, S3, RDS), Docker, Kubernetes, Cloudflare CDN, Nginx
AI & AUTOMATION
Proprietary NLP models, TensorFlow, third-party LLM API integrations
ANALYTICS & LOGGING
ElasticSearch, Kibana, Grafana, Google Analytics
DEVOPS & CI/CD
GitHub Actions, Jenkins, Terraform
API
REST API, Webhooks, Zapier, Shopify API, WordPress Plugin API, Slack & CRM integrations
JavaScript, TypeScript, Python, PHP
FRONTEND
React.js, Vue.js, HTML5, CSS3, Webpack
BACKEND
Node.js, Express.js, PHP (legacy services)
DATABASES
MySQL, PostgreSQL, Redis (for caching and sessions)
INFRASTRUCTURE
AWS (EC2, S3, RDS), Docker, Kubernetes, Cloudflare CDN, Nginx
AI & AUTOMATION
Proprietary NLP models, TensorFlow, third-party LLM API integrations
ANALYTICS & LOGGING
ElasticSearch, Kibana, Grafana, Google Analytics
DEVOPS & CI/CD
GitHub Actions, Jenkins, Terraform
API
REST API, Webhooks, Zapier, Shopify API, WordPress Plugin API, Slack & CRM integrations
last update : August 19, 2025
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