Intercom AI
Intercom AI is an AI-powered customer communication and support platform. It combines chatbots, helpdesk automation, and AI-driven insights to help businesses deliver faster, more personalized customer support at scale. It reduces response times, improves efficiency, and enhances customer experiences through automated workflows and generative AI responses.
Basic Capabilities :
No capabilities detected
Basic Capabilities :
No capabilities detected
GOOD FOR
PERSONAL
Freelancers or small business owners who want an AI chatbot to handle client FAQs and lead qualification.
BUSINESS
Startups, SaaS platforms, marketplaces, and enterprises requiring AI-driven omnichannel customer support and advanced analytics.
Freelancers or small business owners who want an AI chatbot to handle client FAQs and lead qualification.
BUSINESS
Startups, SaaS platforms, marketplaces, and enterprises requiring AI-driven omnichannel customer support and advanced analytics.
FEATURES
AI CHATBOT
Provides instant, 24/7 automated customer support using generative AI.
HELPDESK AUTOMATION
Routes tickets, suggests responses, and summarizes conversations for agents.
KNOWLEDGE BASE ASSISTANT
Uses AI to draft, update, and suggest help articles for self-service.
AI-POWERED REPORTING
Analyzes customer conversations to identify trends, issues, and improvements.
CUSTOMER COMMUNICATION HUB
Centralizes live chat, email, and messenger into one AI-augmented workspace.
Provides instant, 24/7 automated customer support using generative AI.
HELPDESK AUTOMATION
Routes tickets, suggests responses, and summarizes conversations for agents.
KNOWLEDGE BASE ASSISTANT
Uses AI to draft, update, and suggest help articles for self-service.
AI-POWERED REPORTING
Analyzes customer conversations to identify trends, issues, and improvements.
CUSTOMER COMMUNICATION HUB
Centralizes live chat, email, and messenger into one AI-augmented workspace.
PRICING
ESSENTIALS
From $39/month per seat, includes basic AI chatbot and helpdesk.
ADVANCED
From $99/month per seat, adds advanced automation and reporting.
EXPERT
From $139/month per seat, includes AI workflows, multi-language support, and analytics.
ENTERPRISE
Custom pricing with full AI features, governance, and advanced integrations.
From $39/month per seat, includes basic AI chatbot and helpdesk.
ADVANCED
From $99/month per seat, adds advanced automation and reporting.
EXPERT
From $139/month per seat, includes AI workflows, multi-language support, and analytics.
ENTERPRISE
Custom pricing with full AI features, governance, and advanced integrations.
TECHSTACK
LANGUAGES & FRAMEWORKS
Ruby on Rails (core backend)
Node.js & Go (real-time services and microservices)
React.js (frontend)
TypeScript & JavaScript (UI logic)
PostgreSQL (primary relational database)
Redis (in-memory caching and job queueing)
Elasticsearch (search and conversation indexing)
INFRASTRUCTURE
AWS (cloud hosting, scaling, storage)
Kubernetes (container orchestration)
Docker (containerization)
Cloudflare (CDN and security)
AI & ML
Large Language Models (OpenAI & proprietary fine-tuned models)
Natural Language Processing (intent recognition, summarization, multilingual support)
ML pipelines for conversation classification, routing, and anomaly detection
INTEGRATIONS
REST API and GraphQL API (custom integrations and automations)
Webhooks (event-based triggers)
SDKs for iOS, Android, and web
Integrations with CRMs (Salesforce, HubSpot), Slack, Zendesk, Shopify, Stripe, and more
SECURITY
SOC 2, GDPR, HIPAA compliance
SSO (SAML, OAuth2)
Data encryption (AES-256, TLS 1.2+)
Ruby on Rails (core backend)
Node.js & Go (real-time services and microservices)
React.js (frontend)
TypeScript & JavaScript (UI logic)
PostgreSQL (primary relational database)
Redis (in-memory caching and job queueing)
Elasticsearch (search and conversation indexing)
INFRASTRUCTURE
AWS (cloud hosting, scaling, storage)
Kubernetes (container orchestration)
Docker (containerization)
Cloudflare (CDN and security)
AI & ML
Large Language Models (OpenAI & proprietary fine-tuned models)
Natural Language Processing (intent recognition, summarization, multilingual support)
ML pipelines for conversation classification, routing, and anomaly detection
INTEGRATIONS
REST API and GraphQL API (custom integrations and automations)
Webhooks (event-based triggers)
SDKs for iOS, Android, and web
Integrations with CRMs (Salesforce, HubSpot), Slack, Zendesk, Shopify, Stripe, and more
SECURITY
SOC 2, GDPR, HIPAA compliance
SSO (SAML, OAuth2)
Data encryption (AES-256, TLS 1.2+)
last update : August 18, 2025
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