Fin AI
Fin autonomously answers and resolves customer questions using natural language, while seamlessly escalating to human support when needed—it delivers fast, accurate, and personalised service across various channels.
FEATURES
Analyze: Deep insights, CX scoring, performance dashboards, topic exploration, real-time monitoring
Train: Customizable tone, multi-source knowledge, multilingual support (45+ languages), real‑time translation, Fin Vision for image understanding, Fin Tasks
Test: Batch testing, answer rating, preview, inspection, audience testing
Deploy: Omni‑channel deployment across chat, email, WhatsApp, SMS, social, API, voice (coming soon), Slack
Fin AI Engine™: query refinement, RAG‑powered response generation, accuracy validation, continuous optimization, strong AI safety
Train: Customizable tone, multi-source knowledge, multilingual support (45+ languages), real‑time translation, Fin Vision for image understanding, Fin Tasks
Test: Batch testing, answer rating, preview, inspection, audience testing
Deploy: Omni‑channel deployment across chat, email, WhatsApp, SMS, social, API, voice (coming soon), Slack
Fin AI Engine™: query refinement, RAG‑powered response generation, accuracy validation, continuous optimization, strong AI safety
PRICING
$0.99 per resolution (you only pay if Fin successfully resolves a query) (Intercom)
When paired with Intercom’s Helpdesk: $0.99 per resolution plus $29 per seat/month (Intercom)
Free trial: 14 days trial available before billing begins
When paired with Intercom’s Helpdesk: $0.99 per resolution plus $29 per seat/month (Intercom)
Free trial: 14 days trial available before billing begins
GOOD FOR
PERSONAL
Support teams looking to automate and elevate customer service resolution with minimal manual intervention.
BUSINESS
Enterprises requiring scalable, multilingual, multimodal customer support with deep analytics and automation.
Support teams looking to automate and elevate customer service resolution with minimal manual intervention.
BUSINESS
Enterprises requiring scalable, multilingual, multimodal customer support with deep analytics and automation.
TECHSTACK
Powered by the proprietary Fin AI Engine™: RAG architecture, safety checks, continuous optimization, multi‑channel readiness, and integrations with helpdesk platforms (Zendesk, Salesforce, HubSpot) as well as Fin over API for embedding into custom systems.
last update : August 9, 2025
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