Forethought
Forethought is an AI-powered customer support automation platform that uses generative AI to deflect tickets, recommend agent responses, and automate workflows. It helps businesses improve support team efficiency, reduce resolution time, and enhance the overall customer experience. The AI understands support tickets in natural language and responds contextually by accessing past interactions, knowledge bases, and help center content.
FEATURES
Solve (AI Agent): Automatically resolves tickets without human involvement
Triage: AI classification and tagging of tickets upon receipt
Assist: Suggests accurate responses and next steps to human agents
Discover: AI-powered insights and analytics across customer interactions
Knowledge Base Integration: Connects to Zendesk, Salesforce, HelpDocs, etc.
Generative AI Workflows: No-code interface to build custom AI support workflows
Multilingual Support
Feedback Loop Training: Continuously learns from agent corrections
AI-Powered Auto Responses: For high-volume, repetitive issues
Reporting & Dashboards: Visual performance tracking
Triage: AI classification and tagging of tickets upon receipt
Assist: Suggests accurate responses and next steps to human agents
Discover: AI-powered insights and analytics across customer interactions
Knowledge Base Integration: Connects to Zendesk, Salesforce, HelpDocs, etc.
Generative AI Workflows: No-code interface to build custom AI support workflows
Multilingual Support
Feedback Loop Training: Continuously learns from agent corrections
AI-Powered Auto Responses: For high-volume, repetitive issues
Reporting & Dashboards: Visual performance tracking
PRICING
No publicly list its detailed pricing
GROWTH
For small to midsize support teams
ENTERPRISE
For large, complex support operations
CUSTOM/WHITE GLOVE
For full-scale integration and high-touch support
GROWTH
For small to midsize support teams
ENTERPRISE
For large, complex support operations
CUSTOM/WHITE GLOVE
For full-scale integration and high-touch support
GOOD FOR
PERSONAL
Not applicable, designed for business environments only.
BUSINESS
Small to mid-sized support teams
Startups with scaling customer operations
ENTERPRISE
Large customer support centers
SaaS companies, E-commerce, Fintech, EdTech, etc.
Examples: Instacart, Upwork, Carta, Gusto, Thumbtack
Not applicable, designed for business environments only.
BUSINESS
Small to mid-sized support teams
Startups with scaling customer operations
ENTERPRISE
Large customer support centers
SaaS companies, E-commerce, Fintech, EdTech, etc.
Examples: Instacart, Upwork, Carta, Gusto, Thumbtack
TECHSTACK
TECHSTACK
Backend: Python, Node.js
AI/ML: Proprietary LLMs, OpenAI integration, Natural Language Understanding (NLU), Deep Learning
Integrations: Zendesk, Salesforce, Kustomer, Freshdesk, Intercom, Slack
Cloud: AWS
Security: SOC 2 Type II, GDPR & CCPA Compliant
API
Forethought offers APIs and integrations, though not fully open/public.
These are used for:
Ticket routing
Embedding knowledge base access
Agent-assist features
(Custom API access is available for enterprise clients)
Backend: Python, Node.js
AI/ML: Proprietary LLMs, OpenAI integration, Natural Language Understanding (NLU), Deep Learning
Integrations: Zendesk, Salesforce, Kustomer, Freshdesk, Intercom, Slack
Cloud: AWS
Security: SOC 2 Type II, GDPR & CCPA Compliant
API
Forethought offers APIs and integrations, though not fully open/public.
These are used for:
Ticket routing
Embedding knowledge base access
Agent-assist features
(Custom API access is available for enterprise clients)
last update : August 5, 2025
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