LiveX AI
LiveX AI is an advanced conversational AI solution designed to transform customer interactions into compelling experiences that drive revenue growth, improve retention, and reduce support costs. By providing human-like AI agents capable of engaging customers across multiple channels such as chat, voice, email, and search, LiveX assists B2C and DTC businesses in effectively managing customer needs. The platform's intelligent agents are trained on essential moments in customer journeys, enabling them to resolve issues, guide purchasing decisions, and maintain customer loyalty while acting as a seamless extension of a brand. Unlike traditional chatbots that often frustrate users, LiveX prioritizes empathetic, proactive engagement that fosters lasting customer relationships.
Basic Capabilities :
24/7 Availability, Natural Voice Interaction, Multi-Channel Engagement, Actionable Insights, Empathetic Communication
Basic Capabilities :
24/7 Availability, Natural Voice Interaction, Multi-Channel Engagement, Actionable Insights, Empathetic Communication
GOOD FOR
PERSONAL: Ideal for small business owners and entrepreneurs looking for a cost-effective way to enhance customer interaction, drive engagement, and manage support tasks efficiently.
BUSINESS: Primarily serves customer service teams, marketing departments, and sales organizations focused on improving customer experiences, boosting retention, and achieving scalable growth through automated support solutions.
BUSINESS: Primarily serves customer service teams, marketing departments, and sales organizations focused on improving customer experiences, boosting retention, and achieving scalable growth through automated support solutions.
FEATURES
24/7 Availability: LiveX AI provides round-the-clock support through digital agents, ensuring customers can receive assistance anytime they need it.
Natural Voice Interaction: With advanced voice capabilities, LiveX AI agents handle customer calls and interactions in a lifelike manner, making conversations feel more human.
Visual Journey Builder: Businesses can easily create personalized customer engagements using LiveX's intuitive visual interface, customizing replies based on past interactions.
Multi-Channel Engagement: Engage customers seamlessly across chat, voice, email, and QR codes, allowing for flexibility in how customers choose to communicate.
Actionable Insights: Gain valuable insights into customer behavior and preferences, which can enhance future interactions and marketing strategies.
High Self-Service Rates: LiveX enables customers to resolve up to 90% of issues on their own, reducing the workload on human agents.
Integration with Popular Platforms: LiveX AI integrates effortlessly with essential business tools like Zendesk, Intercom, Salesforce, and Shopify, enhancing existing workflows.
Empathetic Communication: Agents are designed to deliver responses that resonate emotionally, ensuring customers feel valued and understood.
Churn Prevention: LiveX AI proactively identifies customer pain points and implements solutions, reducing churn and maintaining customer loyalty.
Real-Time Adaptation: The platform continuously learns from each interaction, enhancing its capability and refinement over time to meet evolving business needs.
Secure and Compliant: Built with a focus on security and compliance, LiveX AI adheres to crucial standards like SOC2, HIPAA, and GDPR to protect customer data.
Natural Voice Interaction: With advanced voice capabilities, LiveX AI agents handle customer calls and interactions in a lifelike manner, making conversations feel more human.
Visual Journey Builder: Businesses can easily create personalized customer engagements using LiveX's intuitive visual interface, customizing replies based on past interactions.
Multi-Channel Engagement: Engage customers seamlessly across chat, voice, email, and QR codes, allowing for flexibility in how customers choose to communicate.
Actionable Insights: Gain valuable insights into customer behavior and preferences, which can enhance future interactions and marketing strategies.
High Self-Service Rates: LiveX enables customers to resolve up to 90% of issues on their own, reducing the workload on human agents.
Integration with Popular Platforms: LiveX AI integrates effortlessly with essential business tools like Zendesk, Intercom, Salesforce, and Shopify, enhancing existing workflows.
Empathetic Communication: Agents are designed to deliver responses that resonate emotionally, ensuring customers feel valued and understood.
Churn Prevention: LiveX AI proactively identifies customer pain points and implements solutions, reducing churn and maintaining customer loyalty.
Real-Time Adaptation: The platform continuously learns from each interaction, enhancing its capability and refinement over time to meet evolving business needs.
Secure and Compliant: Built with a focus on security and compliance, LiveX AI adheres to crucial standards like SOC2, HIPAA, and GDPR to protect customer data.
PRICING
FREE: Access to basic features including limited customer interactions and channels for small-scale usage.
INDIVIDUAL: Priced at $29/month, this tier unlocks advanced features such as multi-channel support and personalized AI journeys for single users.
BUSINESS: Starts at $199/user/month, this tier includes comprehensive features, SSO/SAML authentication, and dedicated admin controls suitable for mid-sized teams.
ENTERPRISE: Custom pricing tailored for larger organizations, offering advanced security, compliance, dedicated support, and extensive integration capabilities for complex deployments.
INDIVIDUAL: Priced at $29/month, this tier unlocks advanced features such as multi-channel support and personalized AI journeys for single users.
BUSINESS: Starts at $199/user/month, this tier includes comprehensive features, SSO/SAML authentication, and dedicated admin controls suitable for mid-sized teams.
ENTERPRISE: Custom pricing tailored for larger organizations, offering advanced security, compliance, dedicated support, and extensive integration capabilities for complex deployments.
TECHSTACK
Model – Utilizes state-of-the-art AI models to understand and generate human-like responses across various customer interactions.
Runtime – Built on a reliable cloud infrastructure that ensures scalability and performance for handling large volumes of requests efficiently.
Data – Incorporates real-time data analytics to adapt and optimize customer interactions based on behavior patterns and feedback.
Integrations – Seamlessly integrates with essential business applications like Salesforce, HubSpot, and Google Cloud to enhance operational workflows.
API – Provides a robust API to facilitate easy integration and customization according to unique business requirements.
Runtime – Built on a reliable cloud infrastructure that ensures scalability and performance for handling large volumes of requests efficiently.
Data – Incorporates real-time data analytics to adapt and optimize customer interactions based on behavior patterns and feedback.
Integrations – Seamlessly integrates with essential business applications like Salesforce, HubSpot, and Google Cloud to enhance operational workflows.
API – Provides a robust API to facilitate easy integration and customization according to unique business requirements.
last update : October 31, 2025
.